A doormen is an individual who is hired by the hotels to provide security and courtesy services to the guests a
nd staff. Though it is not the most glamorous of jobs available at a hotel, it is a very important one. A doormen of a hotel is one of the front-line staffs who work as the first point of contact with all the guests.
Welcoming the guests, offering assistance with their luggage, offering directions to the front desk of the hotel, and managing the flow of traffic out of the motor lobby are some of the common tasks of a hotel doorman. Their appearance, communication skills, and work ethic can make or break your hotels impression.
More and more hotels are finding it difficult to find doormen who have qualities that can help in enhancing the reputation of the hotel. If you are a hotel owner and are searching for a doorman for your hotel, Labor Solution is here to help.
We offer Doorman services to a lot of hotels. The doorman’s we hire, is personally screened by our experts to ensure that each one of them does their job exceptionally well. Every doorman is provided with classic and expensive uniforms along with gloves, which they need to wear throughout their duty to look completely professional.
The responsibilities of the doorman will include:
- Offer exceptional arrival and departure experience to the guests in order to make them feel welcomed
- Provide excellent guest service by engaging the guests
- Ensure that the valets are in place to enhance guest experience
- Efficiently manage the traffic in front of the hotel
- Keep the front area of the hotel, clean
- Conduct audit with the valet attendant at the end of each shift
- Coordinate with the Bell attendant to ensure that the luggage arrives on time and coordinate with valet attendant with timely delivery of the cars
- Notify Guest Services and Front Desk about any VIP arrival
- If the guests are departing, he needs to load the luggage in cars or taxis
- Maintain an orderly appearance of the front area at all the times
The Qualities We Look Out For In A Doorman:
- Excellent customer service skills
- Impressive grooming and body language
- Multitasking ability
- Ability to stay and work outdoors in all weather conditions
- Ability to drive both, manual and automatic transmission cars
- Must have a valid driving license
- Excellent driving record with less than 2 violations in last 2 years
- Physically fit and ability to lift 50lbs frequently